1.Contact us
The fastest way to reach us is email — support@smart-it.io. We usually reply within 1–2 business days. For privacy, data, or legal requests, email legal@smart-it.io.
To help us resolve your issue quickly, include your device model, iOS version, and the Amaina app version (Settings → About), plus a short description of what happened.
Amaina is operated by Smart IT US Inc., 30 N Gould St Ste R, Sheridan, Wyoming 82801, USA.
2.What Amaina is
Amaina is an iOS app that helps you log your migraine attacks and turn them into a clear, doctor-ready picture. You can log an attack by speaking or tapping, add context like sleep and triggers, and generate a summary to share with your clinician. Amaina is for adults 18 and older. It is a wellness and tracking tool — not a medical device, and it does not diagnose, treat, or give medical advice.
3.Getting started
- Download Amaina from the App Store and open it.
- Create your account with Sign in with Apple, Google, or email.
- Grant the permissions you want to use (you can change these later — see Section 8).
- Log your first attack by voice or tap, and explore your Insights.
4.Account & sign-in
You sign in with Sign in with Apple, Sign in with Google, or email (handled by Firebase Authentication). If you can't sign in, make sure you're using the same method you signed up with, check your internet connection, and try again. Still stuck? Email support@smart-it.io and we'll help you recover access.
5.Subscriptions & billing
Amaina's subscription is an Apple In-App Purchase, so Apple handles the payment and your card details — we never see or store them. Apple also manages billing, cancellations, and refunds: we can't cancel your plan or issue a refund on your behalf.
- Cancel your subscription: on your device open Settings → your Apple ID → Subscriptions, tap Amaina, and choose Cancel Subscription. You keep access until the end of the current billing period.
- Get a refund: request it from Apple via Report a Problem at reportaproblem.apple.com (or Settings → your Apple ID → purchase history). Refund decisions are made by Apple.
- Auto-renewal: subscriptions renew automatically unless you turn off auto-renew at least 24 hours before the current period ends.
- Purchase didn't unlock? Sign in with the correct Apple ID and tap Restore Purchases in the app.
See our Terms of Use for the full subscription terms.
6.Export your doctor report & data
You can turn your logs into something you can share, and take a full copy of your data, at any time. In the app open Settings → Export my data and choose one of two formats:
- Doctor report (PDF) — a clean, formatted summary of your migraine history (frequency, patterns, medications, and triggers), built on your device and ready to print or email to your clinician. It's meant to be read by a person — use this for a doctor visit.
- Raw data (JSON) — a complete, machine-readable copy of your profile, medications, and attacks. Use this when you want a full, portable copy of everything you've logged, or to move your data elsewhere (data portability).
In short: the PDF is the human-readable report for your doctor; the JSON is the complete raw export for your own records.
7.Using Amaina without AI
AI in Amaina is optional and opt-in — nothing is sent to an AI service unless you turn it on, and you can change your mind anytime in Settings. Amaina uses a third-party AI service for only two things: (1) turning a voice or typed note into structured fields, and (2) drafting the narrative of your doctor-visit summary.
Everything works without AI:
- Logging — use the tap / manual form to log attacks; it never uses AI.
- Insights — your patterns and Insights are calculated on your device, not by AI.
- Doctor report — a static, no-AI summary is always available and exports as the same PDF.
For exactly what the AI does and doesn't do, see our AI Processing Disclosure.
8.Permissions — why Amaina asks
Amaina only requests what a feature needs, and you can decline any of these and still use the app (some features will be limited). Change them anytime in iOS Settings → Amaina, or in the Health app for health data.
- Microphone & Speech Recognition — to log an attack by voice. Your speech is turned into text on your device; Amaina only ever receives the text, never the audio recording.
- Health (Apple Health) — with your permission, Amaina reads context like sleep, cycle, and workouts to enrich your Insights, and writes the headache episodes you log back to your Health app. Manage this in Settings → Health → Data Access & Devices → Amaina.
- Location (while using the app) — to look up your local barometric pressure and weather, common migraine factors. Your coordinates are not stored by us or used for advertising.
- Notifications — optional reminders to log and check in.
9.Your health data & privacy
Your migraine logs and any health data you share are sensitive information, and we treat them that way. We never sell your health data and never use it for advertising. For the full picture, see our Privacy Policy and HealthKit Data Use. Any AI features run only under a separate, explicit consent — see the AI Processing Disclosure.
10.Deleting your account & data
You can delete your account and data at any time:
- In the app: Settings → Delete Account. This removes your profile and logs from our side.
- By email: write to legal@smart-it.io and we'll take care of it.
Anything Amaina wrote into your Apple Health app stays in your Health app under your control; you can remove those entries in the Health app itself. Full details, timelines, and what we may retain for legal reasons are in Account & Data Deletion.
11.Troubleshooting
- Voice logging isn't working — check that Microphone and Speech Recognition are enabled in Settings → Amaina, and that you have a network connection.
- Health data or Insights look empty — confirm Amaina's Health permissions in Settings → Health → Data Access & Devices → Amaina.
- Weather/pressure isn't showing — enable Location (While Using the App) in Settings → Amaina.
- Subscription didn't unlock — sign in with the correct Apple ID and use Restore Purchases; if needed, restart the app.
- App crashes or behaves unexpectedly — restart the app, make sure you're on the latest version from the App Store, and if it persists, email us with your device and iOS version.
12.Feedback & feature requests
We build Amaina with people who live with migraine, and we read every message. Tell us what would help — email support@smart-it.io.
13.Legal & policies
Amaina is a wellness tracker and is not intended to diagnose, treat, cure, or prevent any disease. Always consult a qualified healthcare professional about your health.